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Provides concise, updated communication to family members in the surgery waiting room. Provides information regarding directions and location of specific services. Proactively works to resolve all questions, concerns and assistance needs to the customers’ best interest.
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Behavioral Health Consultants (BHCs) at Memorial are part of a multi-disciplinary treatment team that takes a holistic approach to patient care. The BHC consults with the patient and care provider regarding treatment options and preferences and coordinates the treatment plan including referrals to other behavioral health and/or community resources as necessary.
The BHC will meet with patients for one hour appointments for initial assessments and follow-up appointments for 30 minutes. He or she will administer screening tools such as the Patient Health Questionnaire – 9 (PHQ-9) and General Anxiety Disorder -7 (GAD-7) to track improvement and adjust treatment as needed.
Additionally, the BHC responds to crises to ensure that patients are safe to leave the facility without further intervention. The BHC will actively work with patients in crisis to develop a safety plan and ensure that the patient is aware of all local emergency and crisis resources available.
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Performs venipuncture, capillary and arterial collections on infants, children, adolescents, adults, and older adults. Assist in the reception area with clerical duties. Inventory and request phlebotomy supplies.
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The Healthcare Coding Associate will code outpatient diagnostic medical records utilizing ICD-9-CM, ICD-10-CM and CPT coding conventions. Employee will audit medical records to ensure specificity of diagnoses and procedures, to ensure appropriate and optimal third party reimbursement. The coder will apply the appropriate diagnostic and procedural codes to individual patient health information for data retrieval, analysis and claims processing. All work is performed in accordance with the rules, regulations and coding conventions as established by the American Hospital Association (Coding Clinic), ICD9, ICD10, CMS, AHIMA and Memorial Health System organizational/institutional coding guidelines. Under the direction of the Coding Supervisors, the Healthcare Coding Associate will perform all tasks and duties in accordance with established standards, policies, procedures, protocols, and guidelines
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Performs tasks involved with the preparation, service and sale of food items from the Food and Nutrition Department in order to provide quality food and service to patients, employees, and guests; maintains cleanliness and appearance of work area according to department standards.
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Works directly with leaders and employees of assigned business units to provide consultation on all employee relations issues. Provides strong partnership on performance management, disciplinary processes, legal issues, investigations, and conflict management. Assess and resolve routine and non-routine employee relations matters ensuring consistency across health system and in alignment with Memorial practices. Ensures a fair and consistent approach to Memorial’s policies and procedures, thus promoting a positive culture within Memorial, while minimizing risks. Serves as a single point of contact for employee relation issues to ensure clear communication and efficiency in resolving matters. Serves as a business partner providing expertise and guidance on employee relations, employment law, staffing, policy Interpretation, coordination of HR centers of excellence (COE) services (Recruitment, Benefits, Compensation, Operations, Employee Relations) as well as workforce development and retention.
Initiates, conducts and concludes investigations and provides guidance regarding issues such as: working conditions, disciplinary actions, harassment, and employee complaints in collaboration with leadership/employee as needed. Provides guidance and recommendations for problem resolution, analysis of data obtained, and timely report preparation. Participates in the development, analysis, modification, and implementation of HR policies and procedures. Serves as a key stakeholder in developing and reassessing HR goals, objectives, and systems.
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Responsible for delegation, supervision, and provision of evidence-based nursing care for a designated group of patients through utilization of the nursing process. Provides age appropriate patient care. Implements evidence-based findings into practice and participates in research as appropriate.
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Responsible for delegation, supervision, and provision of evidence-based nursing care for a designated group of patients through utilization of the nursing process. Provides age appropriate patient care. Implements evidence-based findings into practice and participates in research as appropriate.
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Collects blood and other body fluids from patients of all ages, employees, etc. and inputs patient orders in computer terminal. Trained to collect chain of custody drug screens. Completes and scans all information and orders in the computer.
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Supervises the environmental services functions of the department, including supervision of the workforce. Determines the schedules and work to be performed by employees and the methods, procedures and equipment to be utilized in the performance of work. Achieves the highest level of employee performance and production. Ensures enforcement of MHS polices and procedures.
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Performs assessment of learning needs, designs, develops, implements and evaluates educational programming to meet the learning needs of Memorial Physician Services clinical colleagues. Identifies, develops and implements organization learning strategic initiatives that enhance performance, productivity, and staff engagement levels to support the strategies and goals of Memorial Physician Services. Delivers and facilitates organization learning programs to ensure competency and development. Researches and documents the effectiveness of Memorial Physician Services efforts and implements changes to continually improve outcomes and services offered. Serves as a resource person in the analysis, design, development, implementation and evaluation of organization learning programs and process improvement initiatives.
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Assists in providing access to services provided at the hospital and/or other service area. Processes registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy, and performs financial collections. Performs the timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Maintains knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental / system policies and procedures. Work may be performed in a patient care area. Serves as a liaison between ancillary departments and other Patient Access Services areas.
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Responsible for the data collection, analysis, and reporting from multiple information systems agency wide for quality improvement activities. Responsible for the interpretation of historical, current, and projected data to identify trends and areas for improvement. Responsible for the development and maintenance of metrics and measurements for Memorial Behavioral Health service lines. Responsible for regular comprehensive reports, including the maintenance of the overall behavioral health Quality Improvement System, which will include data visualization and analysis. Responsible for ensuring data integrity and quality through coordination with behavioral health leaders.
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The Food Service Tech assists in the cafeteria and patient tray line preparation of food for serving. Delivers, serves and picks up all patient trays and assist in the cafeteria tray line as directed.
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Works directly with leaders and employees of assigned business units to provide consultation on all employee relations issues. Serves as an advanced-level strategic business partner providing expertise and guidance on employee relations, employment law, staffing, policy Interpretation, coordination of HR centers of excellence (COE) services (Recruitment, Benefits, Compensation, Operations, Employee Relations) as well as workforce development and retention.
Initiates investigations and provides guidance regarding issues such as: working conditions, disciplinary actions, harassment, and employee complaints in collaboration with leadership/employee as needed. Provides guidance and recommendations for problem resolution, analysis of data obtained, and timely report preparation. Participates in the development, analysis, modification, and implementation of HR policies and procedures. Serves as a key stakeholder in developing and reassessing HR goals, objectives, and systems.
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With a high degree of organization, communication and professionalism, the Executive Office Coordinator supports the day-to-day operation of the executive office and administrative functions, with direct support provided to three (3) of the health system's senior leaders.
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Transport patients to and from various areas of the medical center by stretcher, wheelchair or bed. Ensure patient safety and comfort during transports and perform appropriate patient hand-offs to other members of the health care team.
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Responsible for providing and coordinating comprehensive care to patients of all ages through the proper utilization of evaluation, planning and implementation of a treatment plan in accordance with established standards, policies, procedures, protocols and guidelines.
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Responsible and accountable for providing examinations, evaluations, therapy diagnosis, interventions, and prognosis in accordance with established hospital and departmental policies and procedures. Emphasis on managing daily clinical caseload efficiently, including effective treatment, and appropriate documentation and billing practices. Participate in performance improvement and program development activities in accordance with departmental goals and objectives.
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Under general and direct supervision by the Director, Compliance and Medical Staff Affairs and indirect supervision by the Team Lead, the Patient Resource Specialist is responsible for creating an excellent impression of ALMH’s resources to patients, families and other external customers over the phone or in person. They work collaboratively with patients, providers, colleagues, and insurance companies to ensure that patient needs are met. The Patient Resource Specialist will coordinate and participate in a variety of duties assigned with the pre-visit process including patient identification, pre-registration, pre-authorization, and patient appointment scheduling. The Patient Resource Specialist provides payment options, collects patient balances due as appropriate, and effectively triages, documents, and initiates referrals of patients for financial assistance, per the Illinois Fair Patient Billing Act, Illinois Uninsured Patient Discount Act, and established Patient Financial Services procedures. The Patient Resource Specialist is responsible for maintaining knowledge of Joint Commission standards, Patient Rights and Responsibilities, HIPAA compliance, as well as departmental/Health System policies and procedures.
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Works as part of team to complete daily business office functions and maintain effective communication with clients, providers, and staff at various locations in Springfield, Jacksonville and Lincoln. Answers the telephone, routes and triages calls relative to patient urgency, schedules appointments, registers clients, and scans various correspondence for both Memorial Behavioral Health and SIU Integrated Wellness Clinic.
9am - 5pm M, W, F and 10am - 7pm T,R
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Assists with the data entry of outpatient physician orders and attaches barcodes to biological specimens. Understands basic billing concepts. Rechecks physician orders for errors. Processes biological specimens to appropriate laboratory departments. Provide clients with reference information for physician orders. Reports test results verbally, by fax communication or direct printing to client and physician offices. Prints and separates physician reports for distribution to the appropriate physician offices and nursing units.
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Applies ionizing radiation to patients as prescribed by radiation oncologists. Responsible for providing comprehensive care to patients of all ages, through the proper use of ionizing radiation in accordance with established standards, policies, procedures, protocols and guidelines.
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To facilitate the movement of inventory of medical supplies and equipment and complete their timely delivery. This includes the specific patient-care and departmental-support materials and/or equipment, subject to customer need.
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Assures the continuity of medical center operations by assuming administrative responsibility for nursing personnel/activities as well as the coordination of all other medical center personnel/activities on assigned shifts. Functions as a patient advocate, clinical expert, and as leader/mentor/advisor for nursing personnel. Actively participates in and supports the development, operationalization, and evaluation of major change initiatives.
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The Physical Therapist I is responsible and accountable for providing examinations, evaluations, therapy diagnosis, interventions, and prognosis in accordance with established hospital and departmental policies and procedures. Emphasis on managing daily clinical caseload efficiently including: effective treatment, and appropriate documentation and billing practices. The therapist I will participate in performance improvement and program development activities in accordance with departmental goals and objectives. #CB
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Responsible for providing occupational therapy treatment to patients of all ages under the direction and supervision of the occupational therapist. All procedures are carried out in accordance with established standards, policies, protocols and guidelines.
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Responsible for providing and coordinating comprehensive care to patients of all ages through the proper utilization of evaluation, planning and implementation of a treatment plan in accordance with established standards, policies, procedures, protocols and guidelines.
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Responsible for delegation, supervision, and provision of evidence-based nursing care for a designated group of patients through utilization of the nursing process. Provides age appropriate patient care. Provides age appropriate patient care. Implements evidence-based findings into practice and participates in research as appropriate.
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Performs diagnostic medical radiographics on patients of all ages. Performs other tasks related to the daily functions of the radiology department and clinic.
#CB
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Responsible for engineering, testing and maintaining the functionality and integrity of data pipelines and other data assets in order to make data accessible and useful for data analytics consumers throughout Memorial Health System.
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Provides community-based recovery services to individuals struggling with behavioral health issues, and their families. Works with adults, adolescents, and children, as business needs dictate. Ensures continuity of care for high-risk individuals suffering from emotional issues through direct clinical intervention, monitoring, and advocacy. Completes paperwork per agency policies and requirements of funding source.
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The Outpatient Healthcare Coding Specialist will assign appropriate ICD-9-CM, ICD-10-CM and CPT codes to outpatient encounters. The coder will apply the appropriate diagnostic and procedural codes to individual patient health information for data retrieval, analysis and claims processing. All work is performed in accordance with the rules, regulations and coding conventions as established by the American Hospital Association (Coding Clinic), ICD9, ICD10, CMS, and Memorial Health System organizational/institutional coding guidelines. Under the direction of the Coding Manager, the Healthcare Coding Specialist will perform all tasks and duties in accordance with established standards, policies, procedures, protocols, and guidelines.
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Responsible for delegation, supervision, and provision of evidence-based nursing care for a designated group of patients through utilization of the nursing process. Provides age appropriate patient care. Provides age appropriate patient care. Implements evidence-based findings into practice and participates in research as appropriate.
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The registered nurse is responsible for delegation, supervision, and provision of nursing care for a designated group of patients through utilization of the nursing process. They will provide age-appropriate care and will participate in research when appropriate and incorporate research findings into evidence-based clinical practice. In addition, they will contribute to quality improvement processes and adhere to MMC Mission, Vision, and Values, the Nursing Division Mission, Vision, and Philosophy, the ANA Code of Ethics and the Illinois Nursing Act.
A Registered Nurse at Memorial Medical Center means becoming a part of a Magnet hospital that raises the bar for excellence. The MMC environment expects high quality care for patients and RNs who want to advance learning to ensure they can be the best nurse possible. Quality nurses not only understand, but also exhibit, that “care starts with caring.” Nursing is about caring for people. Above all else, working at Memorial means we expect you to exceed customer expectations. You can do this by treating each patient as if they are the only one you are caring for that day, being the calm voice for the family, finding the answers when you don’t have one, and displaying compassion in all interactions.
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Responsible for the timely and accurate posting of payments and adjustments into the hospital proprietary billing system. They will be responsible for processing of 835 ERA, ACH, EFT transactions, processing USPS Mail and Inter-office mail, balancing daily batches and assisting with daily reconciliation, initiating and monitoring of automated software posting programs, preparing documentation for reconciliation and auditing. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
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Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.
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Provide outpatient exam scheduling services within Medical Imaging. Provide secretarial and clerical support performing various filing, communication with Imaging modalities and provider offices.
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The registered nurse is responsible for delegation, supervision, and provision of nursing care for a designated group of patients through utilization of the nursing process. They will provide age-appropriate care and will participate in research when appropriate and incorporate research findings into evidence-based clinical practice. In addition, they will contribute to quality improvement processes and adhere to MMC Mission, Vision, and Values, the Nursing Division Mission, Vision, and Philosophy, the ANA Code of Ethics and the Illinois Nursing Act.
A Registered Nurse at Memorial Medical Center means becoming a part of a Magnet hospital that raises the bar for excellence. The MMC environment expects high quality care for patients and RNs who want to advance learning to ensure they can be the best nurse possible. Quality nurses not only understand, but also exhibit, that “care starts with caring.” Nursing is about caring for people. Above all else, working at Memorial means we expect you to exceed customer expectations. You can do this by treating each patient as if they are the only one you are caring for that day, being the calm voice for the family, finding the answers when you don’t have one, and displaying compassion in all interactions.
#CB
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Ultrasound Technologists perform a variety of diagnostic ultrasound procedures, interventional ultrasound, and sonographic vascular exams on inpatients and outpatients of all ages. They monitor the condition and levels of equipment and supplies. Ultrasound Technologists work side-by-side with specialized radiologists who are on-site at all times.
Ultrasound Technologists have a lot of variety in their days. They may be performing procedures in the busy Emergency Department and outpatient area, the Comprehensive Stroke Center, IMC, and ICU. Because of this diversity, Ultrasound Technologists perform a variety of procedures, such as Ultrasound-Guided Needle Placements, and utilize a variety of equipment, such as the Ultrasound Transcranial Doppler.
#CB
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Evaluation of anatomy and pathophysiology of the vascular system by the use of diagnostic ultrasound. Performance, measurement, and evaluation of arterial and venous structures. Assist the vascular surgeons in the diagnosis and treatment of vascular disorders/diseases. Image and report processing via PACS and electronic reporting applications. Support laboratory operations by participation in accreditation, quality assurance, education, and lab development projects.
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Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.
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The Colleague Health Services Coordinator functions as an interdisciplinary team member, supporting the organization’s mission by providing quality cost effective health services to colleagues, volunteers and medical staff. Practice focuses on promoting a healthy work force encouraging health maintenance, injury and illness prevention and management; protecting colleagues from occupational and environmental hazards; coordinating the leave of absence program and providing support in the analysis, design and communication of the colleague health plans and programs.
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Performs assessment of learning needs, designs, develops, implements and evaluates educational programming to meet the learning needs of Memorial Physician Services clinical colleagues. Identifies, develops and implements organization learning strategic initiatives that enhance performance, productivity, and staff engagement levels to support the strategies and goals of Memorial Physician Services. Delivers and facilitates organization learning programs to ensure competency and development. Researches and documents the effectiveness of Memorial Physician Services efforts and implements changes to continually improve outcomes and services offered. Serves as a resource person in the analysis, design, development, implementation and evaluation of organization learning programs and process improvement initiatives.
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Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with customers, physician offices, facility case managers including hospitals and nursing homes.
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This position exists to provide a range of support and guest services that include input of patient meal selections, and update of clinical nutrition records. The position is responsible for quick, accurate, and courteous service, and resolution of customer concerns acting as a nutrition liaison to the patient, resulting in a high level of satisfaction for patients. Substitutes for other positions as required or directed. Duties are performed under minimal supervision.
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The registered nurse is responsible for delegation, supervision, and provision of nursing care for a designated group of patients through utilization of the nursing process. They will provide age-appropriate care and will participate in research when appropriate and incorporate research findings into evidence-based clinical practice. In addition, they will contribute to quality improvement processes and adhere to MMC Mission, Vision, and Values, the Nursing Division Mission, Vision, and Philosophy, the ANA Code of Ethics and the Illinois Nursing Act.
A Registered Nurse at Memorial Medical Center means becoming a part of a Magnet hospital that raises the bar for excellence. The MMC environment expects high quality care for patients and RNs who want to advance learning to ensure they can be the best nurse possible. Quality nurses not only understand, but also exhibit, that “care starts with caring.” Nursing is about caring for people. Above all else, working at Memorial means we expect you to exceed customer expectations. You can do this by treating each patient as if they are the only one you are caring for that day, being the calm voice for the family, finding the answers when you don’t have one, and displaying compassion in all interactions.
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While previous hospice experience is helpful, this role is also a good fit for nurses who have been at long term care facilities as they have dealt with many of the same issues. Many successful candidates have known someone who has been in hospice care and understand the compassion needed.
This nurse will work as the case manager for all aspects of the hospice patient’s care including, assessing symptoms, managing and controlling pain, ensuring the patient is as comfortable as possible, and making referrals for home health care, grooming, chaplains, etc. This nurse must understand end of life symptoms and learn the different pain medications associated with different conditions.
This position allows for flexible self scheduling, with an every 4thweekend rotation and is provided a smart phone, computer and printer to aid in flexibility within the scope of the position. This job is a good fit for someone who likes autonomy within their work. A top performer would be one who is compassionate, organized, and flexible with their scheduling, who communicates well with the patient and the family and is attuned with their team and their documentation.
Daily work includes the following:
- Provides nursing care to assigned patients through the use of nursing process in accordance with standard nursing practice and established nursing policies and procedures.
- Assumes full responsibility and accountability for coordination of patient care; services, referrals and resources for assigned caseload.
- Supervises care rendered by Home Health Aides.
- Adheres to MHS Mission, Vision and Values and the Illinois Nursing Act.
#CB
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Provide individuals with ongoing job support activities necessary to retain employment. Provide support and guidance, on-site, to program participants and conducts required follow-up services.
Employee will adhere to the Memorial Health System (MHS) Code of Conduct, the MHS Ethics and Corporate Compliance Plan, MHCCI policies and procedures, as well as performance standards established by the governing board/administration and accrediting bodies.
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Medical Technologists perform laboratory tests that determine the presence, absence, or cause of disease on patients of all ages. They conduct a full range of tests and utilize precision instruments, computers, and other complex electronic equipment. Medical Technologists in this role function as generalists and rotate through various departments, including blood bank, quad, micro-chemistry, and hematology. They have a home department each shift, and that department changes daily. This provides a variety of experiences with sophisticated technology and instrumentation.
Medical Technologists must have strong phlebotomy skills and perform venipunctures, capillary punctures, and arterial punctures. They operate and maintain all instruments. The established team provides a supportive environment where everyone works together for the success of the individuals and the team.
#CB