Will represent Memorial Medical Center at all legal and third party proceedings pertaining to the resolution of account balances. Will assure the quality and integrity of all accounts placed for collection and that all patients are treated in accordance with Memorial’s Mission, Vision and Values. Provides constructive feedback to the appropriate areas at MMC to improve overall receivable performance and patient satisfaction. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
Education:
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Licensure/Certification/Registry:
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Experience: · Required to have five (5) years related experience in medical/legal collections and/or Associates Degree in business or related field and 2 years related experience.
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Other Knowledge/Skills/Abilities: · Knowledge of medical billing and insurance principles/practices is desired. · Required to have a working knowledge of Fair Debt Collection Act, Tort/Civil Law, Lien, Probate, and Bankruptcy Law. · Demonstrated ability to work successfully with internal customers and external contacts is required. · Possesses highly developed detail orientation, critical thinking, and problem solving abilities. · Demonstrates excellent oral and written communication, customer relations, and active listening skills. Must demonstrate the ability to persuade and negotiate effectively. · Working knowledge of personal computers and their associated user software is required, with the ability to enter, retrieve, and electronically notate system screens. · Required organizational knowledge and professional experience to perform duties as a public representative of Memorial Medical Center, so as to convey a positive image to the people and communities we serve. |
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
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