Memorial Health System

Colleague Engagement Consultant

Job Locations US-IL-Springfield
Clerical, Administrative and Business Support
Position Type


Provides consultation services by working in partnership with health system colleagues, leaders and teams to identify, design, develop and implement strategic initiatives that enhance performance, productivity and engagement of the workforce. Works in collaboration with Human Resources, Organization Development, Organization Learning, Communications and Patient Experience teams to affect and improve colleague engagement. Assesses organizational culture and provides process consultation to internal stakeholders (at all levels of the organization) to move Memorial Health forward and achieve its strategic goals.



  • Bachelor’s degree in organization development, communication, healthcare administration, human development, human resources, organization psychology, or related field required.


  • Flawless Consulting Certification within 1 year of hire.


  • Minimum of three years’ experience in organization development, human resources, workforce development or business with proven consultative and diagnostic skills.
  • Minimum of three years’ experience in consultative work including information gathering, analyzing and evaluating desired goals, plan development and execution.

Other Knowledge/Skills/Abilities:

  • Analytical Thinking: Developing a deeper understanding of a situation, issue or problem by breaking it down or tracing its implications step-by-step. It includes organizing the parts of a situation, issue or problem systematically; making systematic comparisons of different feature or aspects; setting priorities on a rational basis; and identifying time sequences, casual relationships, or if-then relationships.
  • Change Leadership: Ability to energize stakeholders and sustain their commitment to changes in approaches, processes, and strategies.
  • Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.
  • Information Seeking: Underlying curiosity and desire to know more about things, people, and issues, including the desire for knowledge and staying current with health, organizational, industry, and professional trends and developments. It includes pressing for more precise information; resolving discrepancies by asking a series of questions; and scanning for potential opportunities or information that may be of future use, as well as staying current and seeking best practices for adoption.
  • Initiative: Ability to identify a problem, obstacle or opportunity and then take action in light of identification to address current or future problems or opportunities. Initiative emphasizes proactively doing things and not simply thinking about future actions.
  • Interpersonal Understanding: Ability to accurately hear and understand the unspoken or partly expressed thoughts, feeling, and concerns of others, especially those who may represent diverse background and very different worldviews.
  • Organization Awareness: Ability to understand and learn the formal and informal decision making structures and power relationships in an organization or industry, including the ability to identify who the real decision makers are and the individuals who can influence them, and to predict how new events will affect individuals and groups within the organization.  
  • Relationship and Network Development: Ability to establish, build and sustain professional contacts for the purpose of building networks of people with similar goals that support similar interests.


  1. Serves as a consultant to internal and external customers to assess colleague engagement needs at the group and individual level and determine recommendations for organization, leadership, team or individual programs, interventions and initiatives in order to plan, develop, deliver and evaluate organization development solutions to achieve measurable results that enhance colleague engagement and create an optimized colleague experience.


  1. Partners with key stakeholders to design and deliver effective strategies for our workplace culture. Serves as a champion, change agent, and subject matter expert in engagement strategies and culture transformation.


  1. Develops and enhances relationships with individuals and groups across the health system to realize colleague engagement strategies. Proactively sources opportunities for culture growth and rounds with key partners to assess organization needs. Conducts needs assessments, competency assessments and gap analysis as necessary to assist in the identification of problem. Utilizes Flawless Consulting method for discovering and analyzing human performance gaps. Defines the problem and recommended solution.


  1. Plans for future improvements in human performance gaps by designing and developing interventions and solutions to close those gaps. Conduct appropriate post implementation evaluation to determine if needs were met, and utilize feedback for continuous improvement.


  1. Partners with the Organization Development team to analyze annual colleague engagement survey results and assess colleague engagement needs in order to develop and deliver practical business solutions with measurable results. Articulates challenges and be proactive in thinking about new ways to do things and create enthusiasm for new initiatives. Researches and documents the effectiveness of efforts and implements changes to continually improve outcomes and services offered.


  1. Manages large amounts of sensitive, confidential information concerning personnel, financial, strategic, and business information contained in minutes, letters and other documents, as well as through meetings, discussions and interventions. Maintains strict confidentiality concerning all correspondence and job-related activities. Develops and maintains productive relationships with System Leadership Team, leaders, and colleagues to aid in Memorial goal and objective accomplishment.


  1. Evaluates trends in organization culture and colleague engagement, implements innovations to continually advance culture and engagement throughout the health system. Review journals, articles, webinars and literature. Seeks out and drives engagement “best practices” throughout the health system and shares experiences across the network of formal and informal partners within the health system.


  1. Performs other related work as required or requested.



The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.


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