Memorial Health System

Project Director, Crisis System of Care

Job Locations US-IL-Springfield
Behavioral Health
Position Type


In collaboration with MBHC Senior Leadership and the Psychiatric Medical Director work to shape, expand, and transform existing crisis care programs into a robust Crisis System of Care that is inclusive, welcoming, and culturally and trauma informed. 


Responsible for all aspects of development of the crisis system of care for MBHC coverage area. This includes, but is not limited to, developing the service continuum, policy and procedure, data collection and maintaining a local governance structure to support the Crisis System of Care.


Responsible for the development and coordination of community collaboration activities and partnerships, as well as required marketing tools in conjunction with Memorial Health Marketing and Communications members related to the Crisis System of Care Initiative. 



  • Bachelor’s degree required, Master's degree preferred in social services field or MBA. Previous experience in a not-for-profit or governmental agency preferred.  
  • Requires outstanding oral and written skills, as well as excellent human relations skills and ability to interact with a broad range of people in diverse settings. Experience with community networking and collaboration/partnership development desirable.
  • Demonstrates a unique skill set consisting of experience with community organizing and project management.



  • Experience working with diverse and marginalized populations. Experience working with individuals with serious mental illness, chronic health conditions, and alcohol and substance abuse preferred. Understanding of advocacy, self-help, personal empowerment programs and ability to convey a message of hope and recovery.
  • Must have computer application skills.
  • Must be able to lift 15 pounds on a regular basis, along with enduring durations of time sitting and standing on a regular basis.
  • Must have valid IL Driver’s License, reliable transportation, proof of automobile insurance.
  • Travel related to grant/training will be required.
  • Must be able to pass a fingerprint background check and drug screen.


  • Serve as project coordinator for the region and mental health crisis systems of care.
  • Participate, as MBHC liaison, in the DHS-DMH Learning Collaborative for the statewide continuum of crisis care, including the implementation of the 988-response system.
  • Promote and facilitate understanding of the Crisis System of Care Initiative in service area.
  • Develop collaborative relationships between targeted local systems of care such as: 911, EMS, emergency departments, families, community groups, faith based organizations and public or private organizations.
  • Develop and coordinate education – prevention activities related to this initiative for clients, community partners and the Health System.
  • Recruitment of community agencies members and targeted groups for governance council for program meetings and educational events.
    In conjunction with Marketing, Communications and Outreach/Engagement, coordinate communication efforts for the regional Crisis System of Care Initiative to agency staff, EMS, Law Enforcement, social service organizations and healthcare providers and served communities at large (especially marginalized) related to mental health crisis services and access to care.


  • Implementation
  • Develop and implement goals of the Crisis System of Care project.
  • Convene individual/group meetings to plan, monitor, and improve project activities.
  • Communicate grant project expectations/ the internal team, MBHC Board, State of IL and other stakeholders
  • Functions in a cost-effective manner with regard to time utilization, mileage and job related expenses.
  • Employee and supervisor mutually identify professional development goals to enhance job related skills.
  • Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.
  • Complete all mandatory education requirements by specified deadlines.
  • Participate in required staff meetings and in-service meetings, as well as State Learning community meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.


  • Job Relationships
  • Demonstrate through initiative and apparent effort, involvement in supervision with Administrator.
  • Effectively evaluate direct reports by required deadlines.
  • Adhere to MH/MBHC Behavioral Standards.


  • Other Job Responsibilities
  • Complete required administrative forms (time off slips, expense vouchers, etc).
  • Complete all grant requirements and reports related to the Crisis System of Care Initiative.
  • Perform other duties as required by agency needs.



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