The Supervisor, Behavioral Health provides frontline leadership and day-to-day supervision for staff within assigned behavioral health programs at Memorial Health. The Supervisor is responsible for ensuring that daily operations, service delivery, and documentation practices align with established clinical standards, regulatory requirements, and organizational policies. The Supervisor serves as the primary point of support and accountability for staff, reinforcing clinical expectations, supporting professional development, and addressing immediate operational and practice-related issues. Working under the direction of the Manager and in alignment with Clinical Director guidance, the Supervisor plays a critical role in maintaining consistent, high-quality services and supporting smooth daily operations across the behavioral health continuum.

Daily Supervision & Operational Support

• Provide direct, day-to-day supervision of frontline staff within assigned programs
• Manage daily workflows, schedules, coverage, and assignments to ensure service continuity
• Address immediate operational issues impacting staff or service delivery
• Escalate complex operational or staffing concerns to the Manager as appropriate

Colleagues Support, Coaching & Performance Monitoring

• Support onboarding, orientation, and training of new colleagues
• Provide ongoing coaching, feedback, and guidance to colleagues regarding performance and expectations
• Reinforce accountability related to attendance, productivity, professionalism, and conduct
• Identify performance concerns and collaborate with the Manager on corrective action or development plans

Clinical & Practice Standards Reinforcement

• Reinforce adherence to established clinical standards, policies, and procedures
• Support implementation of supervision frameworks and clinical expectations established by Clinical Directors
• Serve as a resource to colleague on routine clinical, documentation, and practice-related questions
• Identify and escalate complex clinical concerns, ethical issues, or scope-of-practice questions

Quality, Safety & Compliance Support

• Monitor day-to-day compliance with documentation, service delivery, and practice standards
• Identify and report risks, incidents, or safety concerns in accordance with policy
• Participate in audits, reviews, and quality improvement activities as requested
• Support implementation of corrective actions and quality improvement initiatives at the team level

Team Coordination & Continuum of Care Support

• Support coordination of care and effective communication within and across teams
• Reinforce effective handoffs and transitions between programs or levels of service
• Ensure colleagues understand their role within the broader behavioral health continuum
• Promote trauma-informed, recovery-oriented, and culturally responsive practices in daily work

The intent of this job description is to provide a representative summary of the major duties and responsibilities perform by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.