- Performs waiting room duties according to established procedures and specific instructions of supervisor:
- Checks in the family members of patients for notification of progress updates.
- Serves as a resource and guide for the family members of patients in the waiting room.
- Proactively monitors customer satisfaction and addresses any issues or complaints with appropriate personnel/supervisor.
- Reports any maintenance or housekeeping issues to Environmental Services.
- Interacts with a variety of hospital personnel, patients, and visitors in a manner that enhances delivery of patient care and promotes positive relationships:
- Performs hourly rounding.
- Performs duties as a team member, integrating activities with those of fellow employees & physicians.
- Welcomes and directs visitors courteously.
- Answers telephone promptly and identifies unit, self, and job title. Places phone calls upon request.
- Uses paging system for physicians, anesthesiologists, and other personnel.
- Behaves in accordance with hospital guest-relations programs, goals, and MMC Statement of Values.
- Maintains confidentiality of patients and their families.
- Processes and communicates information accurately and clearly according to established procedure:
- Identifies and sets priorities for received information.
- Operates hospital computer terminals correctly.
- Operates multi-line phone and several phones efficiently and effectively.
- Operates and maintains normal office machines with care and efficiency.
- Requisitions services and maintains supplies and equipment for unit according to need and cost-containment objectives, including placing supplies in proper location and maintaining adequate supplies of required OR forms.
- Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
- SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
- COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
- QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
- EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
- Assists in promoting efficient functioning of the unit in the interest of patient care.
- Complies with hospital and departmental policies, procedures, and behavioral expectations.
- Follows designated lines of communication and authority in department.
- Assists with maintaining a neat and professional environment.
- Assists in on-the-job instruction to new trainees.
- Attends 65 percent or a minimum of 6 unit-staff meetings per year, whichever number is greater. Seeks excused absence from supervisor when needed.
- Meets punctuality and attendance expectations.
- Consistently utilizes time and resources effectively and efficiently.
- Cooperates with all members of the health care team.
- Maintains personal cleanliness and appearance.
- Accepts responsibility for accurate and timely completion of tasks as assigned.
- Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.