The Patient Access Specialist is responsible for:

• Completing patient registrations, discharges, and transfers

• Collecting and verifying demographic and insurance information

• Obtaining required consent signatures

• Ensuring all necessary forms are completed and distributed

• Communicating important details regarding a patient’s visit or admission

Accuracy, efficiency, and strong patient interaction skills are key in this role.

FTE: 0.4

• 16 hours per week.

Shift Length:

• 8-hour shifts

Shift Window:

• Start: Between 6:00 AM – 8:30 AM

• End: Between 2:30 PM – 5:00 PM

(Exact shift time depends on department scheduling.)

Weekends:

• Rotating weekend schedule as well as holidays as determined by the department.

Education

• High school diploma or equivalent required

Experience

• Minimum of 1 year of customer service experience required

• Experience with typing, word processing, and computer applications required

• Previous experience in a medical office, registration, billing, or familiarity with medical terminology preferred

• Greets patients and family members warmly and offers assistance upon arrival.

• Completes all steps of pre-registration and registration, including patient interviews, verifying insurance details, collecting photo identification, obtaining necessary signatures for consent, and distributing required patient documentation.

• Coordinates accurate data collection to verify insurance eligibility and determine financial obligations, which may include collecting co-pays.

• Ensures compliance with HIPAA, Joint Commission, CDC, TMH, and all applicable state and federal regulations. Provides required informational materials at all patient access points.

• Responds appropriately to emergency procedures.

• Assists or transports patients in wheelchairs to their service location.

• Communicates effectively with co-workers and management regarding patient issues, follow-ups, or concerns.

• Demonstrates flexibility, organization, and the ability to function effectively in high-pressure situations.

• Prioritizes patient assistance based on medical urgency, ensuring the most critical patients are served first.

• Assists with onboarding and training of new staff.

• Maintains professionalism and respectful conduct with patients, visitors, peers, and leadership at all times.

• Willing to work flexible hours, including night and weekend shifts, and to cover staffing gaps as needed.

• Demonstrates excellent interpersonal and patient service skills, with emotional maturity and sound judgment when interacting with diverse populations.

• Supports and communicates the mission, vision, and goals of the department and Memorial Health.

• Understands and adheres to department policies and procedures.

• Engages in self-directed learning and participates in annual continuing education activities.

• Performs other job-related duties and special projects as assigned by the manager.