Memorial Health System

  • Quality Assurance Nurse

    Job Locations US-IL-Springfield
    Professional and Leadership
    Position Type
  • Overview

    Performs assessment of learning needs, designs, develops, implements and evaluates educational programming to meet the learning needs of Memorial Physician Services clinical colleagues. Identifies, develops and implements organization learning strategic initiatives that enhance performance, productivity, and staff engagement levels to support the strategies and goals of Memorial Physician Services. Delivers and facilitates organization learning programs to ensure competency and development.  Researches and documents the effectiveness of Memorial Physician Services efforts and implements changes to continually improve outcomes and services offered. Serves as a resource person in the analysis, design, development, implementation and evaluation of organization learning programs and process improvement initiatives. 



    • Bachelor’s degree in nursing required. Master’s preferred.


    • Registered Nurse licensure required.
    • CPR certification required.
    • Certified CPR Instructor
    • ANCC Board Certification preferred.


    • Two (2) years’ experience in clinical nursing required.
    • Minimum of two (2) years’ experience planning and conducting training programs in corporate, educational or healthcare setting preferred.
    • Experience with process improvement and performance management systems and structures and with Lean Six Sigma methods and processes is preferred.

    Other Knowledge/Skills/Abilities:

    • Demonstrated excellent human relation skills and a proven ability to work with a broad range of people in diverse settings.
    • Advanced facilitation skills coupled with exceptional listening skills; strong oral and written communication skills; demonstrated competency in presentations, classroom and small group instruction.
    • Demonstrated assessment and consultation skills and ability to effectively manage relationships at all levels.
    • Demonstrated ability to handle multiple projects at once, and execute projects from start to finish including the development, measurement and reporting of key performance indicators.
    • Demonstrated ability to evaluate and measure the quantitative and qualitative impact of educational initiatives to make sound, data-based decisions and show return on investment.
    • Demonstrated proficiency with computer/technical skills with reporting and presentation tools utilizing Microsoft Office applications.
    • Decision-making and problem-solving skills; motivation skills, demonstrate initiative and ability to self-direct



    1. Designs, creates, and develops informal and formal learning solutions to meet the MPS needs; including but not limited to, Quality, Clinical Training, Nursing Competencies, and new product roll-out. Analyzes and selects the most appropriate strategy, method, and technology to maximize the learning experience and impact.


    1. Serves as a consultant to clinical team and providers to assess needs at the group and individual level and determine recommendations for leadership initiatives in order to plan, develop, deliver and evaluate organization learning solutions to achieve measurable results.


    1. Conducts needs assessments, competency assessments and gap analyses as necessary to assist in the identification of learning opportunities for employees. Serves as a champion of change management through effective education of employees to support the implementation of large scale changes within MPS.


    1. Develops plans and creates applicable timelines for creation and implementation of new learning opportunities. Determines human, facilities, budgetary and equipment resource requirements, schedules activities and ensures that all offerings are appropriately documented, planned, controlled, communicated and executed.


    1. Partners with Organizational Learning nurse onboarding educator on initiatives across MPS.


    1. Creates educational materials to effectively brand and promote clinical and simulation learning opportunities, including written features for newsletters, email flyers, guidebooks and relevant pages on Memorial Central.


    1. Facilitates, in collaboration with Ambulatory Performance Improvement, the reporting and analysis of relevant metrics to provide meaningful reports to understand the utilization, improvement, and opportunities within the organization. Researches and documents the effectiveness of efforts and implements changes to continually improve outcomes and services offered.


    1. Develops and implements aligned relationships between and among colleagues and providers that encourage process improvements throughout MPS.


    1. Serves as the resource person for continuing education programs offered at the provider clinics. Maintains all continuing education records in accordance with specified guidelines.


    1. Evaluates trends in adult learning and implements innovations to continually improve the learning experiences provided. Seeks out and drives learning “best practices” throughout MPS, and shares learning experiences across the network of formal and informal educators within MPS.


    1. Requisitions supplies and equipment as needed for learning opportunities and programs. Assists in the care and maintenance of department equipment, supplies, and facilities.


    1. Manages large amounts of sensitive, confidential information concerning personnel, financial, strategic, and business information contained in minutes, letters and other documents, as well as through meetings, discussions and interventions. Maintains strict confidentiality concerning all correspondence and job related activities. Develops and maintains productive relationships with System Leadership Team, leaders, and employees, to aid in MPS Goal and objective accomplishment


    1. Serves as resource person on committees, task forces, unit-based councils, meetings and activities to assist achievement of MPS strategic objectives.


    1. Maintains professional growth and development through certification, continuing education, seminars, workshops and professional affiliations.


    1. Performs other related work as required or requested.


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