The Environmental Services (EVS) Training Manager is responsible for the onboarding, training, and ongoing education of all Environmental Services staff and leadership. This role ensures the maintenance and auditing of personnel training records, including all required EVS annual competencies and MHS-required computer-based learning (CBL) modules.

The Training Manager coordinates and manages all processes related to colleague training and development, colleague retention and engagement initiatives, patient experience and satisfaction efforts, and Occupational Safety and Health Administration (OSHA) and other regulatory compliance training. The role also develops and recommends MHS EVS policies and procedures and leads and/or contributes to departmental quality initiatives and performance improvement programs.

This position serves as a member of the Environmental Services Leadership Team and plays a key role in advancing training excellence, regulatory compliance, and high-quality patient care across Memorial Health.

Education

• Associate’s degree required.

• In lieu of an Associate’s degree, a minimum of three (3) years of healthcare environmental services leadership experience will be accepted.

Licensure / Certification / Registry

• Valid Illinois driver’s license required; incumbent must be deemed an acceptable driver in accordance with the MHS Fleet Safety Policy. A five-year Motor Vehicle Report (MVR) is required.

• Certified Health Care Environmental Services Technician (CHEST) and/or Certified Surgical Cleaning Technician (CSCT) certification or trainer designation preferred.

• Lean Six Sigma Green Belt preferred.

Experience

• Minimum of five (5) years of experience in healthcare environmental services or a related field required.

• Minimum of two (2) years of experience in a teaching or training role preferred.

Knowledge, Skills, and Abilities

• Ability to effectively present information and respond to questions from colleagues, leadership, customers, and the general public.

• Strong analytical, written, and oral communication skills.

• Demonstrates excellent interpersonal skills and fosters a positive, collaborative, and engaging work environment across functional areas.

• Proficient in Microsoft Office applications, including Windows applications, MS Word, and MS Excel.

• Basic knowledge of applicable regulatory agencies and healthcare-related policies, codes, standards, and regulations.

• Ability to interpret and follow technical instructions and complete assignments accurately and in a timely manner.

• Provides comprehensive oversight of new hires throughout the onboarding and training process.

• Conducts initial departmental assessments to evaluate new hires’ readiness, ability to learn, and demonstrated competencies; collaborates with supervisors by providing input for 30/60/90-day evaluations.

• Partners with Colleague Resources, Organizational Development, and department leadership to ensure effective orientation and technical training aligned with best practices.

• Prepares and delivers quarterly reports on training, engagement, and safety activities to the Director and/or Manager of Environmental Services.

• Researches, coordinates, and implements core training programs and systems, including EVS supplies and equipment, cleaning and disinfection practices, protocols, auditing tools, competencies, job aids, in-services, and skills labs.

• Develops and applies evaluation methods to measure training effectiveness and adjusts programs based on feedback and outcomes.

• Collaborates with the Director and/or Manager of Environmental Services to select and update training materials.

• Maintains and organizes training materials and validates colleague competency documentation to meet accreditation and regulatory requirements.

• Serves as a Subject Matter Expert (SME) in Environmental Services operations, regulatory compliance, and training.

• Promotes a culture of safety, hand hygiene, patient experience and satisfaction, and colleague engagement and retention.

• Utilizes computers and mobile devices effectively for daily job functions, including electronic communication, documentation, and use of applicable software and internet-based tools.

• Performs additional duties as assigned, including Environmental Services supervisory responsibilities based on operational needs.