• Part time, 12 hours per week
• Varied shift
• Every other weekend

Performs tasks involved in providing a quality food service experience for patients. Responsible for quick, accurate and courteous service as well as acting as customer service liaison between nursing service, patients and the food and nutrition department.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

Education:

• Minimum 2 years high school; high school graduate or equivalent preferred

Experience:

• Customer service experience preferred. Knowledge of modified diets or tray preparation preferred.

Other Knowledge/Skills/Abilities/Working Conditions-Physical Requirements & Atmosphere:

• Ability to communicate, follow instructions and write legibly.
• Demonstrates excellent oral communication skills, in person and telephone, excellent customer service skills.
• Demonstrates basic computer knowledge.
• Interpersonal skills to interact with coworkers, patients, medical staff and others.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm - I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes -  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  - I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

2. Processes and maintains patient diet orders.

3. Modifies menus utilizing the diet manual.
4. Adjusts menus and snacks to provide patients food preferences and age specific needs.

5. Interviews patients for food preferences.

6. Works with patients and/or nursing staff to resolve tray service and/or food issues.

7. Checks patient tray lines.

8. Maintains record information.

9. Collects performance improvement data.

10. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.