The Manager of Clinical Operations is an experienced RN or RT who has responsibility, authority and accountability for the quality of care delivered to all Memorial Home Medical Supply patients.  The incumbent assures such care is in accordance with Memorial Home Services policies, procedures and standards of care.  This position provides administrative oversight and coordination to Respiratory therapy services, infusion therapy, and rehab services. Additionally, the manager has responsibility for   assisting with product selections for Respiratory and custom rehab services. Works in conjunction with Home Health and BJC for infusion service line.  Coordination of services with physicians, referring hospital discharges and other ambulatory  services is imperative. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

Education:

Bachelor’s degree in business or a related field required. 

Licensure/Certification/Registry:

Valid and active Illinois Registered Nursing or Respiratory Care Practitioner license required.

Experience:

Minimum three years of experience in ambulatory or hospital leadership/management required.

Other Knowledge/Skills/Abilities:

Familiarization and understanding with Federal, state, and commercial insurance plans preferred.

Demonstrates excellent interpersonal, leadership, and training skills.

Demonstrated problem-solving skills and exceptional skills in both verbal and written communications.

Strong organizational skills, including ability to manage multiple projects at once.

Possess analytical skills and ability to initiate new ideas and processes.

Basic personal computer experience, including proficiency with Microsoft Office products and ability to learn and troubleshoot web-based platforms for business needs.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm - I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.
• QUALITY: Improve Outcomes -  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.
• INTEGRITY: Show respect and Compassion  - I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.
• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

2. Work effectively with diverse groups (Physicians, Pharmacists, RN’s, Case Managers, Patients) in solving complex home medical equipment needs.
3. Manage the day-to-day operations of the Respiratory and Custom Rehab service line. Prioritize work based on colleague availability.
4. Coordinate with the Director to develop and review department policies and procedures meeting the Joint Commission standards and CMS Supplier Standards for durable medical equipment.
5. Implement, manage, and monitor the Clinical and Operations Quality Initiatives, working with Memorial Health System Safety and Quality designee along with Risk Management.
6. Act as a liaison between BJC infusion service, Memorial Hospital Case Management and Home Health to address issues and needs. Conduct monthly meetings between the entities to ensure program and quality issues are addressed timely.
7. Assume accountability for interviewing, selection, and retention of respiratory and custom rehab colleagues.
8. Conduct department meetings and huddles to facilitate communication, review, and assessment to set goals to address department issues. Maintain minutes of the meetings.
9. Provide colleague performance feedback, monitoring, and performance appraisals. Initiates formal accountability plans and actions per Memorial Health Policy.
10. Participate in, and support orientation and cross-training for MH colleagues.
11. Develop the annual budget for areas of responsibility and monitors performance throughout the year.
12. Work closely with internal and external department to ensure coordination of services. Advance the goals of the health system with the Director and other managers.
13. Create an environment to promote colleague growth and satisfaction.
14. Promote customer satisfaction and assists the Director to develop improvement plans as needed.
15. Work to improve workflow processes.
16. Assist with in review of clinical medical documentation to support the need for requested equipment and supplies.
17. Provide Administrator On-Call support for Memorial Health Medical Supply on a rotating basis.
18. Perform all other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.