To greet, and provide assistance when appropriate, to all visitors, patients and colleagues as they enter Memorial facilities.  Provide information regarding directions and location of specific services.  Proactively works to resolve questions, concerns, and assistance needs to the customer’s best interest.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

Education:

·       High School education or G.E.D. equivalent required.

Licensure/Certification/Registry:

·       N/A

Experience:

·       N/A

Other Knowledge/Skills/Abilities:

·       Excellent customer service skills

·       Demonstrates ability to communicate clearly

·       Attention to professionalism and maintaining client confidentiality

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm - I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes -  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  - I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

2. Exhibit excellent customer service skills by proactively greeting all customers as they approach each entry and thanking each customer.

3. Communicate with all guests and colleagues in a positive and attentive speaking voice.

4. Take appropriate action when observing a disruptive and/or violent behavior of any patient, visitor, or colleague.

5. Assist customers who require the use of a wheelchair or additional mobility support.

6. Maintain a clean interior and exterior entrance at each location ensuring an environmentally safe condition that is free of obstacles and hazards.

7. Follow established screening protocols for all individuals entering the facility.

8. Demonstrates an ability to be flexible, organized and function well in a stressful situation.

9. Accurately responds to emergency situations in a timely manner.

10. Work will be indoors and must be able to stand for extended periods of time.

11. Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.