Will represent Memorial Medical Center at all legal and third party proceedings pertaining to the resolution of account balances.  Will assure the quality and integrity of all accounts placed for collection and that all patients are treated in accordance with Memorial’s Mission, Vision and Values.  Provides constructive feedback to the appropriate areas at MMC to improve overall receivable performance and patient satisfaction.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

1. Review accounts and authorize any legal action taken on Memorial Medical Center’s behalf, for collection of debts by the agency, and its attorneys.

2. Review court related cases with collection agency and Memorial Medical Center manager prior to court appearance, to ensure accuracy. Prepare appropriate documentation for court record submission.

3. Represent Memorial Medical Center in court, which could be as often as twice a week, or as seldom as once a month. These appearances are requested and required by the courts involving delinquent accounts referred to outside collection agencies and attorneys.

4. Identify, prioritize, and resolve accounts identified on legal work list(s), ensuring proper review and resolution.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
• COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

6. Identify, prioritize, and resolve hospital attorney guarantor reports.

7. Adhere to Memorial Medical Center policy and procedures pertaining to bad debt processes for any accounts referred to outside collection agencies.

8. Ensure the accuracy of bad debt accounts and apply default fees as outlined in Memorial Medical Center bad debt policy and procedures.

9. Identify, prioritize, investigate, and resolve bad debt credit balances, and ensure proper refunds are processed.

10. Handle incoming correspondence and phone calls related to bad debt accounts referred to collection agencies and respond within departmental performance standards.

11. Enter and ensure the accuracy of patient account information, including personal data, account status, and financial information, notating collection efforts and status.

12. Contact patients or other responsible parties via telephone to discuss outstanding amounts due and provide options regarding alternatives for payment or financial assistance.

13. Engage collection agencies to ensure appropriate identification, prioritization, and timely filing of probate estate liens as for deceased patients

14. Ensure proper posting of checks returned from collection agency.

15. Identify, prioritize and resolve accounts from various Collection Agency Reports to ensure all accounts are properly adjusted in conjunction with the agency’s monthly cancelled, deceased, and bankruptcy reports.

16. Ensure proper account notation, resolution, cash posting, and Accounts Payable disbursements to lending institution(s), for defaulted guaranteed (patient) bank loans.

17. Other duties as assigned

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.