The Team Lead Enterprise Systems Engineer acts as a senior-level engineer with advanced implementation responsibilities and cross-team support duties. This role serves as a connector, mentor, and implementor—stepping in when teams face outages, staff absences, or high-impact changes. Acting as a junior architect, the Lead helps shape best practices, reinforces operational consistency, and contributes to infrastructure design and deployment efforts across Windows, Citrix, and VMware environments. This position strengthens collaboration, knowledge sharing, and resiliency across the enterprise systems engineering function.

Education:
• Bachelor's degree in an IT-related field (or equivalent experience). 4 years of experience in desktop, server, or network administration may be considered in lieu of a degree.
Licensure/Certification/Registry:
• (Preferred but Not Required): CompTIA Security+, ITIL 4 Foundation, Microsoft Windows Server Certification, Citrix CCA-V, VMware VCP-DCV.

Experience: 10+ years of experience with Windows technologies, including but not limited to:
• Windows Server (2016/2019/2022), Active Directory, Exchange, IIS, DNS, DHCP.
• VMware vSphere, Citrix Virtual Apps & Desktops, PowerShell scripting, Group Policy Management.
• Enterprise infrastructure automation, security hardening, and compliance enforcement.
Other Knowledge/Skills/Abilities:
• System Administration: Expert-level proficiency in Windows Server, Active Directory, Group Policy, Exchange, Citrix, and VMware infrastructure.
• Security & Compliance: Strong understanding of identity and access management (IAM), security hardening, and regulatory compliance frameworks (HIPAA, NIST, SOC 2).
• Automation & Scripting: Advanced skills in PowerShell and familiarity with Infrastructure as Code (IaC) methodologies to drive consistency and efficiency across teams.
• Incident & Problem Management: Demonstrated experience managing Sev 1 and Sev 2 incidents, performing root cause analysis, and developing preventive solutions.
• Virtualization: Deep knowledge of Citrix Virtual Apps & Desktops and VMware enterprise implementations, including performance tuning and high-availability strategies.
• Leadership & Collaboration: Proven ability to unify and support multiple technical teams, mentor engineers at all levels, and foster alignment across functions.
• Documentation & Knowledge Sharing: Commitment to developing and enforcing documentation standards and facilitating knowledge transfer across teams and roles.

1. Serve as the first-line support for maintenance of assigned systems.

2. Work with manager, change management team, and support teams to progress environments and code across environments. Coordinates test plans and identifies issues with vendors and users of the application prior to implementation in a production environment.

3. Work with various teams to identify project risks and provide resolution and understand and implement solution integration points.

4. Assist in resolution of help desk issues of high complexity.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.

• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.

• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.

6. Coordinates system installations, updates or problem resolution which impacts system performance between the hardware and application vendor.

7. Actively participate in change management processes at application and departmental levels.

8. Responsible for project management of upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.

9. Participates in professional development opportunities.

10. Work with MHS at all levels and departments and be able to manage situations appropriately.

11. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.

12. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.

13. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.

14. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.

15. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.

16. Manage time appropriately in order to meet assigned goals.

17. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually.

18. Work constructively with user communities to proactively identify areas for service enhancements throughout IT. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS.

19. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.

20. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization. Embrace change to improve results. Expect and require exceptional performance of self and others.

21. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.

22. Serves as coordinator for disaster recovery on responsible systems.

23. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.

24. Serve as a mentor to less experienced systems analysts in all aspects of their job responsibilities.

25. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.