Serves as the primary communication and information “hub” for the department, answering telephones and ensuring that appropriate parties receive information in an expeditious manner.  Performs complex secretarial and receptionist functions including ordering and stocking needed supplies and equipment, filing, copying, and printing patient data reports for the department. Patient care tasks may be performed in accordance with established policies, procedures, and guidelines.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Education:

·       High school graduate or GED required, associates or bachelor’s degree preferred.  

Experience:

·       Two (2) years secretarial or comparable clerical experience required. 

·       Medical Office Assistant certificate or one (1) year of business or other related college coursework may be considered in lieu of clerical experience.

Other Knowledge/Skills/Abilities:

·       Demonstrates excellent interpersonal and customer service skills.

·       Knowledge of medical terminology is strongly preferred.

·       Preferred experience with Care Port, Parachute, Assessment Pro, Cerner. 

·       Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint).

·       Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines. 

1. Communication

• Promptly and courteously greets others in a friendly manner.

• Receives and directs others by using AIDET and Greet & Feet.

• Within scope of job description, responds to questions and provides direction.

• Facilitates telephone, verbal, written, and electronic communication with case manager, nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.

2. Information Processing

• Prioritizes stat orders and immediate needs.

• Processes case manager orders accurately.

• Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.

• Refers patient/visitor concerns to nursing and/or customer service staff.

• Refers news media to nursing or public relations staff.

• Demonstrates safe, accurate, and effective use of office equipment.

• Writes legibly and clearly.

3. Medical Records Maintenance

• Assembles online chart.

• Thins charts when needed and forwards documents to Medical Records.

• Gathers and copies appropriate paperwork from the case manager for patient transfers to other units and facilities.

• Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.

4. Service Requisitions

• In partnership with the Leadership Material Specialists, assures adequate supplies are available.

• Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.

• Promptly and accurately enters data and maintains and continues to monitor the data.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.

• COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.

• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

6. Unit Operations

• Utilizes time and resources effectively and efficiently.

• Assists in maintaining safe environment and reports unsafe conditions.

• Completes assigned tasks accurately and timely.

• Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.

• Participates in QI activities; maintaining logs, statistical records, and data collection.

7. Accountability

• Complies with established policies, procedures, standards, and guidelines.

• Follows the chain of command.

• Consistently utilizes time and resources effectively and efficiently.

• Maintains cleanliness of unit, service area, and equipment.

• Cooperates with all members of the healthcare team.

• Enthusiastically supports and participates in planned changes.

• Accepts responsibility for accurate and timely completion of tasks as assigned.

• Upholds the mission and vision of MHS.

8. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.