🌟 Join Our Crisis Intervention Team!

Make a difference in the lives of adults, children, and families during critical moments.

🚨 Key Responsibilities:

• 🚗 Respond On-Site:
  Present at the scene of community crises to provide immediate support.

• 🧠 Conduct Mental Health Assessments:
  Evaluate individuals in crisis and assess suicide or harm risk.

• 🧘 De-Escalate Crisis Situations:
  Use clinical techniques to stabilize high-stress environments.

• 🏥 Coordinate Care Options:
  Promote treatment in the least restrictive setting, referring to outpatient services or assisting with inpatient hospitalization when needed.

• 📝 Handle Legal & Clinical Documentation:
  Complete necessary legal paperwork and documentation in compliance with agency and funding source requirements.

• 🔄 Ensure Continuity of Care:
  Provide ongoing support, advocacy, and clinical intervention for individuals with serious mental illness or emotional disorders.

• 📞 Consult When Needed:
  Seek guidance from supervisors to ensure the highest quality of care.

• 🧭 Develop Safe Disposition Plans:
  Collaborate with clients to create healthy, sustainable next steps.

• 👨‍👩‍👧 Support At-Risk Youth & Families:
  Deliver recovery support services as part of the Youth Crisis Stabilization Team.

• Bachelor’s degree in Social Work, Psychology, Counseling or closely related human service field from an accredited university or meets the “Mental Health Professional” designation as determined by the Department of Human Services
• Master’s degree in Social Work, Psychology, Counseling or closely related human services field from an accredited university is preferred

Valid IL driver’s license, reliable transportation, and proof of auto insurance are required

1. Client Services

• Develop initial preliminary assessment data including clients’ presenting problems, mental status, relevant psychiatric, medical and developmental histories to make decisions regarding diagnosis (according to DSM-V) and/or to provide information and make appropriate referrals to other treatment resources in the community.
• Provide direct service crisis intervention to individuals in the community while managing caseload of clients for crisis stabilization follow-up services.
• Complete concurrent documentation at time of services with clients.
• Utilize both in-person and Telehealth responses to conduct assessments of clients presenting in the community.
• Collaborate with law enforcement, EMS, and other community providers to assist in providing timely crisis intervention in the location where the crisis event is occurring.
• Implement crisis or pre-crisis intervention procedures with potentially suicidal, homicidal, or severely disabled clients.
• Coordinate inpatient hospitalization with Psychiatric Response Team.
• Coordinate referrals to inpatient and outpatient levels of care for emergency psychiatric assessments.
• Interview collateral contacts, previous and current treatment professionals, and significant others, as needed, to further assess appropriate plan of care.

2. Client Information System

• Complete required administrative and legal paperwork (such as: client consent for treatment, release of information, voluntary and involuntary paperwork, etc).
• Collect necessary information for billing and fee collection.
• Provide necessary client information to other agencies or health care providers to coordinate services to identified clients.
• Document crisis assessments and service documentation into the client’s EHR at MBH.
• Assist with functions of inpatient psychiatric admission.

3. Training Activities/Professional Growth

• Manager and employee mutually identify professional goals, which will enhance job related skills.
• Participate in ongoing agency meetings, committees, and special projects to enhance professional expertise.
• Attend and participate in mandatory monthly clinical supervision with manager as required by the IL Department of Human Services.
• Complete all mandatory education requirements by specified deadlines.
• Participate in required staff meetings and in-service meetings to keep abreast of agency policy and administrative procedures, meet requirements for continuing education, and upgrade professional knowledge.

4. Consultation/Networking

• Engage in appropriate team work functions (such as mutual support, clarification of office responsibilities and procedures) according agency policy to provide a professional working environment and effective service delivery.
• Meet with manager to complete mandatory monthly clinical supervision as required by the IL Department of Human Services.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Integrity, Quality, and Stewardship that support our mission, vision and values:

• SAFETY: I put safety first in everything I do.  I speak up, without fear on matters of patient and colleague safety.  I take action to create an environment of zero harm.
• INTEGRITY: I respect others and show compassion.  I behave honestly and ethically.  I am accountable for my attitude, actions and health
• QUALITY: I advance my knowledge and skills.  I seek continuous improvement.  I deliver evidence-based care that leads to excellence in outcomes
• STEWARDSHIP: I use resources wisely and maintain financial stability.  We work together to coordinate care and services across the health system. We promote healthier communities

6. Job Relationships

• Communicate directly with manager for clinical supervision, clarification of agency policy, and program evaluation to promote a professional working environment and effective service delivery system.
• In absence of immediate manager, will reach out to Regional Director for clinical supervision.
• Adhere to MHS/MBH Behavioral Standards.

7. Other Job Responsibilities

• Respond to requests for service from the community and link to appropriate clinic program or outside agencies.
• Participate in On Call Rotation and assist manager in ensuring coverage of open shifts as needed
• Perform other duties as required by agency needs.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.