The Windows Systems Engineering team is responsible for all Windows servers and related technologies including: VMware, Citrix, Exchange (E-mail), File Servers, AD services, Domain Controller OS and hardware life cycle.  The Windows Systems Engineer III will provide technical analyses and consulting support for small, medium, and large scale projects.  Design, develop and implement various Enterprise level solutions using physical and virtual servers.  Analyze business requirements (functional and technical) by conducting information gathering sessions with customers, analyzing the information and prioritizing the requirements to gain understanding of the business needs.  Provide advanced technical support to the business for complex projects and problems. Advanced troubleshooting and resolution of Sev 1 and Sev 2 problems.  Responsible for constantly evaluating current methods of conducting maintenance and day-to-day activities, recommending enhanced solutions ranging from process to making product recommendations that would decrease our maintenance and support by implementing automated procedures.  Relies on experience and judgment to plan and accomplish goals.  May lead and direct the work of others.  A wide degree of creativity and latitude is expected.

Education:

• Bachelor’s degree in a computer related field required. Three to four years of experience in server and network administration may be considered in lieu of degree.

Experience:

• Six to eight years experience with Windows and CORE Microsoft Enterprise technologies, ranging from, but not limited to: 32-bit & 64-bit Microsoft server operating systems, Active Directory, Exchange, IIS, DNS, DHCP, SCOM, SCCM, vSphere, vCops, PowerShell, Scripting, XenApp, Clustering, required.
• Healthcare industry experience, particularly with Cerner Millennium a plus.

Other Knowledge/Skills/Abilities:

• Detailed knowledge of Enterprise technologies and concepts, such as virtualization, clustering, high availability, business continuity, performance monitoring, and capacity planning.
• Detailed knowledge with Enterprise methodologies surrounding migrations (both hardware & software), change management, post-mortem write-up’s and developing presentation material to be delivered to managerial level staff.
• Possess strong oral and written communication skills, planning skills, problem-solving skills, and change management skills.
• Familiarity with ITIL principles of Incident management is a plus.
• Demonstrated ability to create accurate and understandable system documentation required to convey complex technical concepts to technical audiences required.
• Possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness.
• Possess sound decision-making ability, operate well under pressure and be tenacious in resolving difficult problems.
• Demonstrated ability to deal effectively with staff at all levels of the organization including medical staff and senior management. Must thrive in challenging technical and team based environment and be dedicated to success of the team and systems as a whole to improve the customer experience.

1. Provide advanced technical analyses and consulting support for small, medium, and large-scale projects.

2. Design, develop and implement various Enterprise level solutions using physical and virtual servers.

3. Analyze business requirements (functional and technical) by conducting information gathering sessions with customers, analyzing the information and prioritizing the requirements to gain understanding of the business needs.

4. Provide advanced troubleshooting and resolution of Sev 1 and Sev 2 problems.

5. Responsible for assessment of Enterprise Windows technologies to meet customer requirements. Develop comprehensive plans and recommendations for purchase and implementation of appropriate tools to the Manager of the department.

6. Responsible for implementation and on-going maintenance for all Enterprise Windows technologies to provide on-going system monitoring and notification solutions and escalation paths for all critical hardware, software and environmental conditions as defined through personal assessment and customer and technical requirements. Constantly review and suggest opportunities for improvements that maximize lead times to proactively address issues to result in minimal downtime to our customer communities. 

7. Proactively participate in the implementation and development of new systems and applications to ensure appropriate infrastructure architecture is in place upon go live and to ensure new tools and applications are appropriately tested and installed in agreed upon timeframes within the project implementation timelines. Coordinates with other project team members as systems projects are in process including applications, technical and vendor staff to ensure constant communication and successful outcomes.

8. Lead on-going assessment of existing systems and identify and lead the implementation of creative solutions to ensure the proper architecture of the systems, resulting in maximum performance and functionality for customer community.

9. Support on-going analysis of performance, availability, and maintainability of individual systems to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.

10. Develop and maintain accurate model and documentation of current system architecture. Update as required on a timely basis.             

11. Lead technical reviews of new Windows related technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to customer community.

12. Train staff to ensure appropriate monitoring and response techniques are followed as appropriate. Identify opportunities for increased skill development for self and team members including self-developed, external and vendor training opportunities.         

13. Address downtime situations for all enterprise Windows technologies and plan for quick recovery of systems as part of enterprise wide disaster recovery and business continuity plans. Identify and build recovery routines wherever possible to speed return of systems to customer community.              

14. Proactively ensure systems are maintained for maximum performance and efficiency.

15. Adhere to MHS IS Change Control policies and procedures and participate in planning as required.

16. Must be willing to take on call as needed and be available to assist in downtime or recovery events as needed.

17. Operate within Memorial’s Code of Conduct and Ethics at all times and constantly display Memorial’s Behavioral Standards.

18. Deliver appropriate assessments and delivery of business continuity to the IS Leadership Team to protect MHS enterprise computing resources.

19. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IS. Identify creative solutions to problems and opportunities to enhance IS value to the organization.  Embrace change to improve results.  Expect and require exceptional performance of self and others.

20. Routinely solicit customer feedback to ensure we are meeting expectations and to proactively identify areas for continued improvement.

21. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.