Responsible for the daily operations of the DMH Gift Shop, including financial oversight, staff supervision, scheduling, and training. Serves as the primary liaison between the Auxiliary, the Volunteer Services Department, and the Hospital.

To successfully perform this role, an individual must be able to meet the expectations outlined in the essential functions. The requirements listed below represent the knowledge, skills, and abilities necessary for the position.

Minimum Requirements

• High school diploma or equivalent required; some college coursework preferred

• Excellent verbal and written communication skills

General Skill Requirements

In addition to the essential functions and qualifications, the following general skills are necessary for success in this position:

• Adaptability: Responds effectively to change and competing demands. Accepts feedback, adjusts approach as needed, and remains effective under pressure, shifting priorities, or distractions.

• Attendance and Punctuality: Maintains reliable attendance, begins work on time, requests time off in advance, and ensures responsibilities are covered when absent.

• Communication: Communicates clearly and professionally, both verbally and in writing. Listens actively, provides timely updates, and uses appropriate communication methods.

• Cooperation: Builds and maintains positive working relationships. Demonstrates tact, supports team efforts, and contributes to conflict resolution.

• Job Knowledge: Demonstrates the skills and knowledge required for the role. Stays current with developments, uses resources effectively, and requires minimal supervision.

• Judgment: Makes thoughtful, timely decisions and includes others as needed. Maintains confidentiality and supports decision-making processes with sound reasoning.

• Problem Solving: Identifies and addresses problems efficiently. Analyzes information, explores alternatives, and contributes to group solutions.

• Quality: Strives for accuracy, thoroughness, and excellence. Seeks opportunities for improvement and applies feedback constructively.

• Quantity: Meets productivity expectations, completes tasks on time, and works efficiently to achieve goals.

• Concentration: Maintains attention to detail, even with repetitive tasks or changing conditions.

• Supervision: Works independently and with minimal supervision. Able to delegate, review work, train, and provide feedback to others as needed.

Environmental and Physical Demands

• Environment: Minimal exposure to unpleasant or hazardous elements.

• Physical: Moderate physical activity required, including frequent standing, bending, reaching, and lifting/carrying items weighing 10–20 pounds.

• Mental: Must be able to manage stress and adapt to changing situations. Requires a strong ability to maintain confidentiality.

Essential Functions and Responsibilities

Staff Supervision and Training

• Provides daily supervision of the Assistant Coordinator, shop cleaning personnel, and volunteer staff

• Oversees onboarding, training, and coordination of new volunteers

• Ensures appropriate staffing levels to support efficient operations and high-quality customer service

• Evaluates staff performance and identifies training needs

Collaboration and Communication

• Maintains positive working relationships with employees, volunteers, and customers, using tact and professionalism

• Acts as a liaison among the Hospital, Auxiliary, and Volunteer Services Department to support collaboration and resolve issues

• Supports and advises volunteer staff as needed

• Coordinates and facilitates meetings with shop area chairpersons in collaboration with the Gift Shop Chairperson

Operations and Administration

• Recommends the annual Gift Shop budget to the Chairperson and ensures operations stay within budget

• Assists with planning and implementing approved shop initiatives, including special events and sales

• Monitors and maintains inventory of merchandise and supplies

• Makes operational recommendations related to staffing patterns, merchandising, pricing, and volunteer coordination

Decision-Making and Compliance

• Makes day-to-day decisions to support effective shop operations

• Consults with supervisor on unusual or complex situations

• Ensures compliance with hospital and Auxiliary policies and procedures

• Applies rules and guidelines consistently to maintain fairness and operational integrity

Reporting and Recordkeeping

• Maintains accurate records of volunteer hours and submits reports according to established procedures

• Prepares reports and makes operational recommendations as needed

Additional Duties

• Performs other responsibilities as assigned