Memorial Health

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ADMINISTRATIVE ASSISTANT

Job Locations US-IL-Jacksonville
ID
2025-27097
Category
Clerical, Administrative and Business Support
Position Type
Full-Time

Overview

Provides secretarial and administrative support services to Affiliate Vice President and Chief Nursing Officer, Director, and Nurse Managers as assigned. Functions as a team member to promote effective communication with all hospital departments. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

Qualifications

Education:

·       High School diploma required.

·        Office Administration courses preferred.

Licensure/Certification/Registry:

·       N/A

Experience:

·       Previous clerical and receptionist’s skills preferred. 

Other Knowledge/Skills/Abilities:

·       Demonstrates ability to organize and manage functions of an office including use of computer and other office equipment.  Ability to take minutes utilizing medical terminology. 

·       Proficient with Microsoft Office Suite, solid communication skills both written and verbal, demonstrates skills in telephone etiquette, exhibits customer service skills, demonstrates initiative to complete work with minimal supervision, ability to work under pressure and multitask. 

·       Neat, well-groomed appearance and have a pleasant personality and voice. 

·       Previous clerical and receptionist’s skills preferred. 

Responsibilities

  1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

 

  • SAFETY: Prevent Harm - I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

 

  • QUALITY: Improve Outcomes - I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

 

  • INTEGRITY: Show respect and Compassion - I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

 

  • STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities
  1. Demonstrate professional behavior responding to all customers in a way that communicates interest and concern. Uses greet and feet tactics to manage inquiries for assistance in locating patients or offices. 

 

  1. Holds in confidence all sensitive information that flows through the office.

 

  1. Manages telephone and written communication by using proper telephone etiquette and respectful communication.

 

  1. Demonstrate ability to develop and manage policies for the department including tracking of historical documents.

 

  1. Demonstrates ability to develop projects with minimal assistance.

 

  1. Demonstrates initiative to take on additional projects and support other members of the Nursing Administration Department to manage periods of high activity.

 

  1. Works continuously to provide patients with a great experience during hospital visit.

 

  1. Performs other related work as required or requested.

 

 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

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