Manages and oversees a team responsible for daily cash posting within Memorial Health System.  Leads team responsible for daily cash posting reconciliation to ensure accurate billing, collections, and posting processes are followed.  Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service, operational and financial performance to achieve a world-class revenue cycle team. 

Education:

• High school diploma or its equivalent is required.

Associate’s Degree or two to three years of demonstrated leadership experience in operations, customer service, or related field is preferred.

Experience:

• Minimum of three to five years’ experience as a payment application specialist, or an equivalent combination of experience in a healthcare environment is required.

Experience facilitating change through team building, processes improvement and multi-disciplinary approach is preferred.

Other Knowledge/Skills/Abilities:

• Demonstrated excellent customer service skills are required.
• Proficiency in Microsoft and departmental applications is required.
• Demonstrated strong oral, written and electronic communication skills as well as analytical and problem- solving skills and ability to multi-task are required.
• Demonstrated ability to work with a diverse group of individuals is required.

Demonstrated understanding of healthcare, financial, and insurance concepts is required.

• Creates schedules for team members, coordinates training and orientation of all new personnel to team, ensures team members’ compliance with all departmental and organizational policies and procedures, and prepares and conducts employee performance evaluations utilizing tools provided. Initiates training and/or corrective actions as necessary.

• Approves/manages the time and attendance system to ensure adherence to schedules and to ensure appropriate staffing levels are met.

• Supervises the daily work of Payment Application Specialists. Oversees day-to-day activities and responsibilities of cash posting team responsible for receipt, posting and reconciliation of all incoming cash payments. Pulling remits from vendor websites, which include 835/EFT posting, insurance checks and personal payments that come thru the mail.  Bad debt agency checks, bank loans, payroll deduction payments, NSF, State of Illinois sold vouchers, and intercorporate transactions.

• Acts as a Liaison for General Accounting and Treasury. Responsible for posting all the cash and are needed to help reconcile all items posted to the bank accounts.  This consists of 10 bank accounts from different accounting departments.  Maintains a daily cash reconciliation sheet used to provide information to general accounting and researches any discrepancies between reconciliation sheet and what was deposited in the bank. General accounting also has an outstanding list that is worked to ensure all deposits are posted.

• Acts as a Liaison for Anesthesia billing. Responsible for pulling their 835’s and EOB’s  and required to FTP to the billing company. Maintains a cash reconciliation spreadsheet to keep track of all payments. Tracks any payments that are comingled with MHS payments.

• Acts as a Liaison for Trubridge which is an outsource company that posts  payment in their old system CPSI. Researches any posting errors from the vendor and provides any EOB’s.  Ensures anything not done by the vendor is done by the cash posting team (payroll, State of Illinois sold vouchers, NSF and credit cards payment).

• Assists team with posting cash when necessary.

• Supervises the daily work of mail correspondence. Which consists of opening incoming mail and routing to the correct person or place.  Getting all outbound mail ready to send out and take to the correct location for pickup.  Also scanning all EOB’s and work that is done in Cerner Revenue Cycle in Application extender.  Assists in scanning issues or looking for EOB’s within Cerner.

• Supervises the daily cash reconciliation process, consisting of balancing daily reports from systems. Verifies balances and ensures balances are in appropriate column on our spreadsheet by entity.

• Investigates and resolves day-to-day operational problems encountered. Works closely with Revenue Informatics team to trouble shoot problems. Assures posting errors are corrected in a timely manner.  Stays ahead of technology changes coming with posting and updates to the Cerner platform and assists in testing payments in Dev, Cert, and Production environments.

• Develops and maintains written procedures for working each individual area as guided by department manager.

• Operates within the limits of the staffing budget or demonstrates measures taken to correct.

• Establishes a positive working relationship with all affiliated parties, IT staff and vendor representatives.

• Performs other related work as required or requested.