Our Patient Registration Specialist plays a crucial role in the daily operations of the business office, ensuring smooth and efficient patient interactions and office functions. This position involves a combination of administrative and customer service responsibilities including patient registration, appointment scheduling, billing, and communication with patients.

Key Responsibilities:

• Patient Registration & Data Entry: Accurately register new and returning patients into the system, ensuring all necessary information is collected and entered correctly.
• Appointment Scheduling: Schedule patient appointments in a timely and efficient manner, coordinating with healthcare providers to optimize the appointment flow.
• Billing & Collection Support: Assist with billing processes, ensuring patient accounts are up to date and collecting necessary payments or co-pays when applicable.
• Call Management: Answer and triage incoming telephone calls, routing calls to the appropriate department or healthcare provider based on patient needs or urgency.
• Customer Service: Provide exceptional customer service, addressing patient inquiries and concerns in a professional and compassionate manner.
• Administrative Support: Assist with general office duties, such as filing, documentation, and maintaining patient records as required by regulations and healthcare standards.

• Shift Hours:

  • Time: 08:00 AM - 04:30 PM
  • Weekends: N/A

Education:

• High school diploma or equivalent required.

Experience:

• Previous experience in a medical office and/or customer service role is preferred.
• Experience interacting directly with the public, both in person and over the phone, is preferred.
• Proficiency in computer use and typing skills required.

Other Knowledge/Skills/Abilities:

• Strong written and verbal communication skills are essential.
• Ability to multitask and prioritize in a fast-paced environment.
• Candidates must successfully complete the following assessments during the interview process to be considered for the role:
  • Listening Skills Assessment
  • Data Entry Assessment
  • Office Skills Assessment

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests.  Appropriately triages patients in urgent/emergency situations over phone or in person.  Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays.  Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility.  Determines appropriate copay, registration conversation, and insurance to bill based on appointment type.  Collects patient financial responsibility at the time of registration, including current and past due balances   Determine and provide age appropriate documentation to be completed by each patient.  Obtains and validates proper consent for patient treatment.   
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits.  Reviews and corrects demographics/insurance errors.  Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence.  Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information.  Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.