Role Summary
Join a dynamic team where innovation meets impact! In this role, you’ll contribute to the design, development, and support of cutting-edge applications that drive our organization forward. You’ll collaborate on building and enhancing development platforms, create clear documentation to support seamless information flow, and play a key role as a developer, trainer, and analyst throughout the full system lifecycle.

As part of the Solution Development department, you’ll have the opportunity to influence projects from concept to implementation, ensuring high-quality solutions that align with our mission and values. You’ll work in an environment that champions Safety, Courtesy, Quality, and Efficiency, empowering you to grow your skills while making a meaningful difference.

Work Location
This is a remote position, offering flexibility and work-life balance. To qualify, applicants must reside in one of the following states: Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, Ohio, or Wisconsin.

Education:

• Bachelor’s degree in computer science or other related field is required. Relative work experience may be considered in lieu of Bachelor’s degree.  Three to four years technical experience in custom development, particularly in specific areas such as SharePoint, Web Applications, and/or Mobile development platforms.   

Experience:

• Three or more years experience in application development or other similar experience required. 

Other Knowledge/Skills/Abilities:

• Proficiency with computer systems. Basic understanding of databases, knowledge of interfaces, networks, and hardware required.  Programming skills required.
• Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in very stressful situations required. Ability to effectively manage competing priorities essential.
• Demonstrated ability to communicate effectively with all levels of staff both inside and outside of IT.
• Understand client requirements and how they translate in application features.
• Demonstrated dedication to a positive attitude, strong customer service support.
• Demonstrated ability to convey technical knowledge in both written and verbal format. Formal presentation skills required.
• Demonstrated ability to work effectively in a team environment is required.
• Demonstrated ability to execute projects from start to finish including the development, measurement and reporting of key performance indicators and commitment to continuous quality improvement.
• Ability to work in fast paced stressful situations and remain composed.
• Availability for evening and weekend “on call” as required for 24 hour, 7 day a week support of systems.

1. Assists in developing, modifying, and administering an array of custom solutions including, but not limited to the SharePoint environment of sites and applications.

2. Assists in design, maintenance, and support of complex applications for use at the relevant hospital organizations.

3. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality applications.               

4. Serve as the first-line support for maintenance of assigned systems.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

6. Assists manager, change management team, and support teams to progress environments and code across environments. Assists in the coordination of test plans and identifies issues of the application prior to implementation in a production environment.

7. Work with various teams to identify project risks and provide resolution to understand and implement solution integration points.

8. Assist in resolution of help desk issues of low to medium complexity.

9. Assists with coordination of system installations, updates or problem resolution which impacts system performance between the hardware and application vendor.

10. Actively participate in change management processes at application and departmental levels.

11. Assists with upgrades, installations, etc. including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.

12. Evaluates existing applications to reprogram, update and add new features.

13. Designs creative prototypes according to specifications.

14. Collaborates with a team of IT professionals to set specifications for new applications.

15. Participates in professional development opportunities.

16. Work with MHS at all levels and departments and be able to manage situations appropriately.

17. Monitors all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.

18. Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.

19. Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.

20. Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation and ongoing system support.

21. Assist in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.

22. Manage time appropriately in order to meet assigned goals.

23. Support development and achievement of departmental goals and initiatives in positive constructive manner at all times. Develop and achieve personal goals annually. 

24. Work constructively with user communities to proactively identify areas for service enhancements throughout IT.

25. Develop positive relationships with others to continuously support the mission, vision and strategic goals of MHS. Develop creative solutions to ensure uninterrupted service and support of development activities whenever possible.

26. Proactively monitor industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT. Identify creative solutions to problems and opportunities to enhance our value to the organization. 

27. Embrace change to improve results. Expect and require exceptional performance of self and others. Solicit user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.

28. Serves as coordinator for disaster recovery on responsible systems.

29. Follow all security policies and ensure that any improvements in system security are identified and addressed in a timely and appropriate manner.

30. Maintain an excellent rapport with patients, visitors, physicians and fellow employees.

31. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.