Supervises the daily operations and provides technical and administrative leadership of ExpressCare Clinics and Drive-Thru Labs.  Reviews work schedules and assigns duties to ensure optimal patient flow and production goals. Oversees and evaluates accuracy and quality of technical functions.  Competent on lab processes. Ensures compliance with protocols and procedures. Supervises various personnel functions including recruitment, scheduling, coaching and discipline.  Provides education on lab processes to new colleagues. 

Education:

• Associate’s Degree is required. Three (3) years’ experience in lab or as in other medical role and High School Diploma or GED may be considered in lieu of an Associate’s Degree.

Experience:

• One (1) year minimum in a lead or supervisor position is preferred.

Other Knowledge/Skills/Abilities:

• Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when interacting with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.
• Knowledge of lab processes and experience drawing blood.
• Working knowledge of computers, required.
• Must demonstrate ability to work successfully with internal and external customers.
• Must demonstrate detail orientation, critical thinking, and problem solving ability.
• Must demonstrate excellent oral and written communication and customer services skills, with ability to maintain a calm and professional demeanor in high stress situations.
• Must demonstrate ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations. Ability to effectively manage competing priorities and work independently in a rapidly changing environment.
• Must demonstrate ability to educate and train colleagues.
• Demonstrated technical knowledge and proficiency to work in any area of unit responsibility (as assigned), required.

1. Recruits, candidate selection, retention initiatives, performance appraisals, and coaches, and/or disciplinary actions. Performs applicant interviews and provides hiring recommendation. Ownership of staff onboarding and ongoing training and education. Orients and cross-trains others within assigned area of responsibility.

2. Assists Director, ExpressCare, in ensuring that financial performance and revenue cycle initiatives and objectives are achieved.

3. Assists in the development and implementation policies, procedures, and guidelines. Collaborates with ExpressCare Department leadership in developing staff goals. Ensures compliance with department policies and procedures. Participates in and/or selects staff for unit, system, and IT testing events.

4. Assists in monitoring and trending Key Performance Indicators for lab, and reports findings to Director, ExpressCare, with recommendations for improvement as needed.

5. Distributes work assignments and accommodates work requirements in an efficient and effective manner. Provides department coverage as appropriate during times of vacancy.

6. Assists with all aspects of scheduling, including employee call in notifications, and management and provision of coverage as necessary.

7. Assists with employee account audits, various report monitoring, and addresses related situations. Assists with resolution of issues.

8. Adheres to all CMS conditions of participation regulations regarding delivery, explanation, and acquisition of patient/designated representative signatures on (IM), CMS-R-193, per Medicare Patients’ Rights Condition of Participation (CoP) at 42 CFR 482.13(b)(2, and Section 1866(a)(1)(M) and Section 1154(e) of the Social Security Act.

9. Verifies medical necessity, and obtains appropriate signature on Advance Beneficiary Notice of Non-coverage (ABN) per CMS regulations at points of patient access.

10. Develops and maintains a comprehensive knowledge of the health system organization and its functions. Completes all assigned annual organizational education.

11. Participates in, and/or leads special projects as assigned by management.

12. Performs other related work as required or requested.