- Communication
- Promptly and courteously greets others in a friendly manner.
- Receives and directs others by using AIDET and Greet & Feet.
- Within scope of job description, responds to questions and provides direction.
- Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
- Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.
- Updates and maintains call light system assignments accurately and efficiently during each shift.
- Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.
- Information Processing
- Prioritizes stat orders and immediate needs.
- Processes orders accurately.
- Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
- Refers patient/visitor concerns to nursing and/or customer service staff.
- Refers news media to nursing or public relations staff.
- Demonstrates safe, accurate, and effective use of office equipment.
- Writes legibly and clearly.
- Medical Records Maintenance
- Puts patient identifier on all chart forms.
- Thins charts when needed and forwards documents to Medical Records.
- Files patient data after review by nurse.
- Sends discharge patient record to Medical Records.
- Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
- Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.
- Service Requisitions
- In partnership with the Nursing Material Specialists, assures adequate supplies are available.
- Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
- Sends service requisitions to interdisciplinary departments.
- Promptly and accurately enters data and maintains unit activity sheets as directed.
- Maintains equipment logs and facilitate maintenance of equipment with Biomed or appropriate department.
- Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
- SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
- COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
- QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
- EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
- Unit Operations
- Utilizes time and resources effectively and efficiently.
- Assists in maintaining safe environment and reports unsafe conditions.
- Completes assigned tasks accurately and timely.
- Completes basic patient care tasks as directed by registered nurse.
- Freshens drinking water.
- Serves/collects food trays.
- Responds to call lights and bed/chair alarms.
- Provides 1:1 direct and constant patient observation as delegated.
- Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.
- Participates in QI activities; maintaining logs, statistical records, and data collection.
- Acts as a preceptor as needed.
- Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
- May serve as the second person to witness the wasted amount of a controlled substance in the Pyxis.
- Assists with stocking unit supply stations.
- Accountability
- Complies with established policies, procedures, standards, and guidelines.
- Follows the chain of command.
- Consistently utilizes time and resources effectively and efficiently.
- Maintains cleanliness of unit, service area, and equipment.
- Cooperates with all members of the healthcare team.
- Enthusiastically supports and participates in planned changes.
- Accepts responsibility for accurate and timely completion of tasks as assigned.
- Upholds the mission and vision of MHS.
- Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.