Make a Meaningful Impact as a Medical Interpreter with Memorial Health

At Memorial Health, we believe every patient deserves to be heard—and understood. That’s why our Language Access Services team plays such a vital role in delivering compassionate, equitable care to our diverse patient community.

We’re currently hiring interpreters to support patients, families, and care teams by providing spoken and written language services for individuals with Limited English Proficiency (LEP) as well as deaf and hard-of-hearing patients. Our interpreters serve as essential cultural and linguistic bridges, ensuring clear, respectful, and accurate communication across all aspects of care.

In this role, you will:

• Interpret and translate between English and another language or dialect (spoken and/or written)

• Support communication across multiple affiliates and care settings

• Apply cultural understanding to foster trust and clarity in medical interactions

• Collaborate with departments and contracted services to ensure 24/7 access to language services

• Promote cross-cultural awareness in alignment with our values of Safety, Quality, Integrity, and Stewardship

This is more than just an interpreter role—it’s an opportunity to help patients feel seen, heard, and cared for during some of their most vulnerable moments.

Have questions or want to learn more?
Reach out directly at saunders.robert@mhsil.com—I’d love to connect!

Education:

• High school diploma or equivalent required. Bachelor’s degree preferred.

Licensure/Certification/Registry:

• Certification by Certification Commission for Healthcare Interpreters (CCHI) and/or The National Board of Certification for Medical Interpreters (CMI) or equivalent within one year of start date.
• American Translator Association (ATA) Certification preferred.

Experience:

• Three years of experience as a language interpreter.
• Previous work experience in a medical environment preferred.

Other Knowledge/Skills/Abilities:

• Must be able to understand medical terminology and work under various environmental conditions.
• Must be skilled to speak and write fluently in both English and at least one other language.
• Develop and maintain positive working relationships with all levels of staff.

1. Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

• SAFETY: Prevent Harm - I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

• QUALITY: Improve Outcomes -  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

• INTEGRITY: Show respect and Compassion  - I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

2. Participates as a neutral party while facilitating and interpreting medical encounters, discussions, announcements, conversations, meetings, events, and other situations as needed throughout the health system in a professional, focused manner.

3. Accurately interprets patients’ words and speech.

4. Accurately site translates written documents from English to another language.

5. Ensures patients’ questions and concerns regarding the information are appropriately addressed.

6. Demonstrates the knowledge and skills necessary to provide interpreting services appropriate to all age groups.

7. Works in teams with other interpreters to interpret difficult or lengthy situations or events.

8. Maintains accurate and timely documentation.

9. Acts as a cultural mediator when necessary to enhance communication between providers, patients, and families.

10. Demonstrates knowledge of and adheres to The National Council on Interpreting in Health Care (NCIHC) National Standards of Practice for Interpreters in Health Care, The International Medical Interpreter Association (IMIA) Code of Ethics, and Registry of Interpreters for the Deaf (RID) Code of Professional Conduct.

11. Other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.