The Clinic Assistant positively represents Jacksonville Memorial Hospital to all our customers. This person works as part of a team to ensure our patients and providers have what’s needed including correct order/script for service, and proper patient identification. They complete the front office duties which include answering the telephone and triaging calls and messages, accurately scheduling and registering patients, collecting correct patient data, verifying patient insurance, ordering supplies, and running errands. They are responsible for billing, collecting, and submitting charges. They verify that the diagnosis provided, and the testing ordered meet the Medicare’s Local Coverage (LCD) and National Coverage Decision (NCD), obtain insurance prior authorization, and ensure data collection meets requirements prior to service. Coordinates the financial and clerical duties, such as medical record preparation, to meet the needs of our patients and hospital.
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