The ultimate goal is to provide quality customer service to enhance the quality of patient care. Under general supervision, the Customer Support Specialist II will provide day-to-day customer service and support for all customers and clients of Memorial Health System, 24x7x365, including but not limited to answering incoming calls, troubleshooting issues related to software, hardware, network, account access, and documenting of all courses of action taken to resolve or escalate the issues within the ticket tracking system. Assist with project work, testing of equipment, and research and provide resolutions for 2nd level support issues. Works closely with other IS Support team members and technical personnel to determine exact nature of issues and resolutions and communication of outages when appropriate. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.
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The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
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