Working as a Telecom Engineer here at Memorial Health you will be working with strong Avaya telecommunications system and network experience, as well as some Windows operating system skills.  Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques. Performs standard Avaya Communication Manager Administration and installation of, including but not limited to Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits. Experienced in telecommunication and network system security and system performance enhancements in a large scale Avaya enterprise. Responsible for backups and restores, test and develop of disaster recovery procedures and documentation.  Works with Telecommunications Analyst, Telecommunication Technicians and Enterprise Network support teams to provide support for production and non-production systems.  Interfaces with application development and vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.  Installs server hardware, software and provides data communications support.  Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.

**This is a role onsite in Springfield, Illinois**

Education:

• Bachelor’s degree in computer related field required. Three to four years of experience in Avaya Telecommunication may be considered in lieu of degree.

Experience:

• Three to five years experience in Avaya Telecommunication required. Experience must include standard network protocols TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP, Avaya Call Center software and reporting tools, and experience in test and development of disaster recovery procedures and documentation.

Other Knowledge/Skills/Abilities:

• Previous applied knowledge specific to Avaya hardware and software systems such as Avaya  s8800,s8500,s8300 servers and software VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers , LAN/WAN networks, ,  Microsoft Windows Server / Desktop OS and network protocols is required.
• Previous applied knowledge of Cisco Enterprise Data networking hardware and software.
• Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations. Must also be able to effectively manage competing priorities.
• Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
• Demonstrated dedication to a positive attitude and strong customer service support.
• Demonstrated technical and business written and verbal skills required. Proficiency in creating appropriate system documentation is essential.
• Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness.

1. Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques.

2. Performs standard Avaya Communication Manager Administration and installation of, including but not limited to Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits.

3. Responsible for backups and restores, test and develop of disaster recovery procedures and documentation.

4. Works with Telecommunications Analyst, Telecommunication Technicians and Enterprise Network support teams to provide support for production and non-production systems.

5. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.

• • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

6. Interfaces with application development and vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.

7. Installs server hardware, software and provides data communications support.

8. Ensures that integrity, availability and accessibility of the network infrastructure are maximized.

9. Ensures that the enterprise network infrastructure is cost-effective and that the network services provided are strategically aligned to long-term MHS goals.

10. Responsible for integration of all networking equipment and applications to ensure smooth and seamless flow of information and data across the entire enterprise network.

11. Support on-going analysis of performance, availability, and maintainability of the enterprise network to ensure superior results. Trouble-shoot, identify and implement corrective measures as appropriate to ensure issues are resolved before system operation is threatened or critical problems arise.

12. Assist in developing and maintaining policies, procedures, and models based on industry best practice. Update as required on a timely basis.

13. Participate in Technical reviews of new technologies and upgrades to assist in planning and timing of implementation to ensure improvements are achieved and planned benefits are realized as anticipated with minimal impact and interruption to user community.

14. Work proactively with system users to identify opportunities for increased functionality to improve staff efficiency and effectiveness. Implement improvements as necessary.

15. Operate within Memorial’s Code of Conduct and Ethics at all times and constantly display Memorial’s Behavioral Standards.

16. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.