Memorial Health

Mental Health Security Clerk

Job Locations US-IL-Springfield
Support Services
Position Type


Our Mental Health Security Clerk maintains a safe and secure environment for patients, visitor, employees, and physicians. Provides a visible presence on the unit while serving as the primary communication and information “hub”, answering telephones, directing unit traffic, entering patient orders into the electronic medical record in a timely manner with a high degree of accuracy.  Intervenes in difficult and sometimes physical situations to ensure the safety of patients, visitors, employees and physicians.     





High school graduate or GED required; associates or bachelor’s degree preferred.



  • Basic Life Support (BLS) Certification within 30 days of job placement is required.

Successful completion of Safety First Training within 30 days of hire and annually thereafter required.



  • Minimum of two years’ security officer, law enforcement or military experience is required.
  • One-year secretarial or comparable clerical experience strongly preferred.
  • Prefer minimum of one-year MH Security experience.


Other Knowledge/Skills/Abilities:

·         Ability to remain calm and collected in stressful situation, utilizing rational thinking and decision-making is required.

·         Ability to manage and prioritize several incidents/tasks simultaneously is required.

·         Skill in effectively communicating, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs is required.

·         Skill in applying de-escalation techniques is required.

·         Ability to maintain a high level of confidentiality is required.

·         Ability to physically perform with prolonged standing, prolonged sitting, lifting patients, and restraining patients as necessary is required.

·         Must possess excellent interpersonal and customer service skills.

·         Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint).

·         Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines. 

·         Knowledge of medical terminology is preferred.


  1. Safety and Security
  • Controls the entry and exit of colleagues and visitors to the unit.
  • Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit.
  • Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues.
  • Provides a visible deterrence to prohibited activities.
  • Reports any conditions that might constitute a security or safety risk to all staff.
  • Assists in maintaining safe environment and reports unsafe conditions.
  • Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations.
  • Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors.
  • Performs searches of persons, patient belongs, and rooms to ensure a safe environment.


  1. Communication
  • Promptly and courteously greets others in a friendly manner.
  • Receives and directs others by using AIDET and Greet & Feet.
  • Within scope of job description, responds to questions and provides direction.
  • Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
  • Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.


  1. Information Processing
  • Prioritizes stat orders and immediate needs.
  • Processes orders accurately.
  • Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.
  • Refers patient/visitor concerns to nursing and/or customer service staff.
  • Refers news media to nursing or public relations staff.


  1. Medical Records Maintenance
  • Assembles admission chart packs.
  • Puts patient identifier on all chart forms.
  • Scans patient documents to Medical Records.
  • Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.
  • Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.



  1. Service Requisitions
  • In partnership with the Nursing Material Specialists, assures adequate supplies are available.
  • Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.
  • Sends service requisitions to interdisciplinary departments.
  • Facilitates maintenance of equipment with Biomed or appropriate department.


  1. Unit Operations
  • Completes basic patient care tasks as directed by registered nurse.
  • Serves/monitors/collects food trays/utensils.
  • Responds to call lights and bed/chair alarms.
  • Provides 1:1 direct and constant patient observation including the completion of observation rounds as delegated.
  • Assists in completing witness undress for patient safety upon admission
  • Assists in completing environment and room safety checks.
  • Expedites timely admission, discharge, and transfer of patients to facilitate patient flow.
  • Participates in QI activities; maintaining logs, statistical records, and data collection.
  • Acts as a preceptor as needed.
  • Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
  • Assists with stocking unit supply stations.


  1. Accountability
  • Complies with established policies, procedures, standards, and guidelines.
  • Follows the chain of command.
  • Consistently utilizes time and resources effectively and efficiently.
  • Maintains cleanliness of unit, service area, and equipment.
  • Cooperates with all members of the healthcare team.
  • Enthusiastically supports and participates in planned changes.
  • Accepts responsibility for accurate and timely completion of tasks as assigned.


  1. Performs other related work as required or requested.


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