Maintains a safe and secure environment for patients, visitor, employees, and physicians. Provides a visible presence on the unit while serving as the primary communication and information “hub”, answering telephones, directing unit traffic, entering patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Intervenes in difficult and sometimes physical situations to ensure the safety of patients, visitors, employees and physicians.
Education:
High school graduate or GED required; associates or bachelor’s degree preferred.
Licensure/Certification/Registry:
Successful completion of Safety First Training within 30 days of hire and annually thereafter required.
Experience:
Other Knowledge/Skills/Abilities:
· Ability to remain calm and collected in stressful situation, utilizing rational thinking and decision-making is required.
· Ability to manage and prioritize several incidents/tasks simultaneously is required.
· Skill in effectively communicating, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs is required.
· Skill in applying de-escalation techniques is required.
· Ability to maintain a high level of confidentiality is required.
· Ability to physically perform with prolonged standing, prolonged sitting, lifting patients, and restraining patients as necessary is required.
· Must possess excellent interpersonal and customer service skills.
· Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint).
· Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines.
· Knowledge of medical terminology is preferred.
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