Memorial Health

Patient Access Specialist

Job Locations US-IL-Decatur
Clerical, Administrative and Business Support
Position Type


Our Patient Access Specialist pre-registers and register patients.  Schedule patients for procedures and tests at MHS facilities.  Collects accurate patient demographic and billing information in a timely manner.  Interviews incoming patients or Associates, enter information into potential all appropriate software packages.  Serves as a liaison between ancillary departments and other Patient Access Services areas. 


  • Part-Time
  • 08:00AM – 12:00PM & 01:30PM - 05:30PM [both flexible hours]
  • Rotating Weekends



  • High School Graduate or equivalent required.


  • One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.

Word processing/computer application experience and knowledge desired.


Other Knowledge/Skills/Abilities:

  • Minimum typing skill of 40 WPM preferred.
  • Demonstrates excellent interpersonal and communication skills.
  • Demonstrates ability to work independently.


  • Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
  • Effectively perform general clerical/administrative functions.
  • Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
  • Pre-register and register all types of patients in multiple software systems.
  • Demonstrates an ability to be flexible, organized and function well in stressful situations.
  • Maintains a professional demeanor in respect to patients and fellow employees.
  • Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.
  • Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
  • Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.
  • Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
  • Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
  • Ensures accurate documentation of patient information.
  • Responsible for checking and re-stocking supplies as needed.
  • Participates in performance improvement activities for the department and organization.
  • Adheres to all HIPAA guidelines and patient confidentiality policies.
  • Completes annual educational and training requirements.
  • Promotes the mission, vision, and goals of the organization and department.
  • Performs other related work as required or requested.


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